Contact Us

Our warranty periods vary by product category:

• Reformers: 10-year frame, 2-year parts, 1-year upholstery
• Chairs: 7-year frame, 2-year parts, 1-year upholstery
• Balance Boards: 5-year limited warranty
• Accessories: 2-3 year limited warranty depending on product

All warranty details are included in the product documentation and available on the product pages.

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by location. Large equipment like reformers may have additional shipping fees for international destinations. Please contact us for specific shipping information for your country.

Most of our large equipment (reformers and chairs) includes white-glove delivery and assembly in the continental US and Canada. For international orders or smaller items, detailed assembly instructions are included. We also provide video tutorials on our website and YouTube channel.

If you encounter any difficulties during assembly, our customer service team is ready to assist you.

We offer a 30-day return policy for most items in new, unused condition with original packaging. Large equipment like reformers may be subject to a 20% restocking fee. Custom orders are not returnable unless there's a manufacturing defect.

Please contact us before initiating a return. Shipping costs for returns are the responsibility of the customer unless the item is defective or was shipped incorrectly.

Yes, we offer special pricing for Pilates studios, fitness centers, and educational institutions purchasing multiple pieces of equipment. Please contact our wholesale department directly at wholesale@vilmorant.com or call us to discuss your specific needs.